Refund policy

At Vibytrend, we want you to love every piece you receive. That’s why we check every order carefully before shipping it. Here’s how returns, exchanges and refunds work at our store.

1. Our clothing: unisex and one size

All of our clothing is unisex and one size. Before buying, please read each product’s description, measurements and photos carefully. If you’re not sure how something will fit, email us before placing your order and we’ll be happy to help.

2. We don’t accept exchanges or returns

Because all of our clothing is one size, we don’t offer exchanges for a different size, style or color, and we don’t accept returns for reasons such as:

  • The item didn’t fit or look the way you expected.
  • You changed your mind or no longer like it.
  • Slight color differences caused by lighting or your device’s screen.
  • You chose the wrong product when ordering.

3. Refunds for damaged or defective items

The only exception is when your item arrives damaged or has a manufacturing defect. In that case, we’ll refund what you paid for the affected item, as long as:

  • You report it within 3 calendar days of receiving your order.
  • You email clear photos of the damage or defect to info@vibytrend.com.
  • The item is unworn, unwashed and still has its original tags.

We can’t process any requests after the 3-day period.

4. How to request a refund

  1. Email info@vibytrend.com with the subject line: “Refund – Order #(your order number)”.
  2. In your email, include:
    • Your full name and order number.
    • A short description of the problem.
    • Clear photos showing the damage or defect, the whole item and the tag.
    • If possible, a photo of the package as you received it.
  3. Our team will review your case and reply within 2 to 5 business days.
  4. If your request is approved, we’ll let you know whether you need to send the item back and how to do it.

5. Refund process and timing

  • Refunds go back to the payment method you used for your purchase.
  • Once your refund is approved, it can take 5 to 10 business days to show up, depending on your bank or payment method.
  • If we need you to send the damaged item back, Vibytrend will pay for the return shipping.

6. When refunds don’t apply

  • Requests made more than 3 days after you received your order.
  • Items that have been worn, washed, altered or have had their tags removed.
  • Damage caused by misuse, improper washing or normal wear and tear.
  • Requests that don’t include photos showing the problem.

7. Wrong or incomplete orders

If you received a different product from the one you ordered, or an item is missing, email us within the same 3 days with photos of the package and what was inside so we can look into it.

8. Contact

Have questions? Email us at info@vibytrend.com. We’re here to help!